Customer Support Technician

Toronto, ON, Canada
Full Time
Mid Level

At Parity, our purpose is to make urban living sustainable by providing an easy service to manage waste energy and save money for our customers. Parity provides a cloud-based building automation system that adapts a building’s energy use to the demands of its residents. The net result? Money saved and CO2 emissions reduced.


Multi-residential buildings account for 39% of CO2 emissions each year and we are committed to reducing their environmental footprint. We optimize building performance and provide our customers with an overview of their building’s operational data.


We are an early-stage startup based in downtown Toronto. 



  • Join our organization in a key role during a period of tremendous growth and directly contribute to its future success
  • Contribute to purpose driven product that is working to make the world a better place through reduced CO2 emissions in multi-residential buildings
  • Have the autonomy to learn and grow in a fast-moving, hyper-growth start-up environment 
  • So far we have saved almost 20 million lbs. of CO2 emissions… yes, that’s a lot!!



We are looking for a Customer Support Technician, who will build and maintain strong working relationships with our client’s technical teams and assist with troubleshooting service issues and implementing robust controls solutions. 

As a company where software and HVAC equipment converge, service and requests can be quite technical, and you will be a key player responsible for fielding these requests, diagnosing potential root causes and implementing long term solutions. 

You’ll also have the opportunity to work on a variety of initiatives including developing and refining internal processes, flagging gaps and opportunities, onboarding and virtual training sessions, and contributing to the growth of the support knowledge base. 



  • Provide timely and efficient technical support to existing customers and the broader Customer Success team by diagnosing issues using both Parity’s diagnostic tools and Tridium’s Niagara Framework. 
  • Maintain building automation system service records and update client documentation to reflect ongoing service activity
  • Review building automation system operations and audit existing systems for potential improvements and commissioning opportunities
  • Work with the Energy Reporting team to look for energy savings opportunities and investigate systems that are running inefficiently
  • Coordinate and manage service projects with third party contractors to resolve potential on site deficiencies or equipment failures
  • Work with the Product team to upgrade and improve Parity’s software integrations and capabilities across existing clients' building automation systems 
  • Attend daily service/support meetings to help document, action on, and follow up on said actions on behalf of the team
  • Support the Product, Success, Service and Operations team to identify and implement improvements or enhancements 


  • 2+ years experience working in the HVAC industry, with building automation system design and development. 
  • Strong customer service experience is a must! We are looking for someone who is able to solve complex problems and communicate effectively with multiple stakeholders. 
  • Work amongst a dynamic team of people 
  • Must possess the ability to work collaboratively and effectively with both internal and external stakeholders
  • Have strong troubleshooting abilities while also having the ability to approach problems calmly, with empathy, and be able adapt and change as new information is presented
  • Proficient multitasking and prioritizing/re-prioritizing skills, and the ability to apply critical/strategic thinking to every situation
  • The aptitude and eagerness to learn and stretch
  • Exceptionally well-organized and attentive to detail
  • Ability to work independently and be extremely proactive
  • Experience with the Tridium’s Niagara Framework or Start-up experience are a plus!

Don’t meet all of the qualifications? Apply anyway! If you’re a quick learner who’s up for a challenge, we want to hear from you.

Equal Opportunity Employment:

Parity is an equal opportunity employer that is committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs. 

Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.



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